Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed through encrypted channels.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping (2-3 business days) and overnight options are available at checkout. International delivery times vary by destination.
What is your return policy?
We offer a 30-day return window for unworn items with original tags attached. Return shipping labels are provided for US orders. Please contact our support team at [email protected] to initiate a return.
How do I determine my size?
Detailed size charts are available on each product page. We recommend measuring yourself and comparing with our measurements for sweaters, coats, trousers, and dresses. If you need assistance, our support team can provide sizing recommendations.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Customers are responsible for any customs fees or import taxes.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link to monitor your package's journey. For tracking assistance, contact [email protected].
What materials are used in your clothing?
We use high-quality materials including merino wool, cashmere, organic cotton, and sustainable synthetics. Detailed fabric compositions are listed in each product description.
How do I care for my garments?
Care instructions are provided on the garment's label and in the product description. Generally, we recommend gentle washing in cold water and air drying to maintain the quality of our sweaters, coats, trousers, and dresses.
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping and can include a personalized message. Select the gift option during checkout and add your message in the designated field.
What if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damaged item and packaging. We'll arrange for a replacement or refund and cover return shipping costs.