Tracking order
Once your order is confirmed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. If you haven't received this email within 24-48 hours after placing your order, please check your spam folder or contact us at [email protected].
How to Track Your Order
- Locate the tracking number in your shipping confirmation email.
- Visit a reliable third-party tracking website such as 17Track.
- Enter your tracking number in the search field and click "Track".
- View real-time updates on your package's location and estimated delivery date.
Recommended Tracking Tool: 17Track
17Track is a global package tracking platform that supports multiple carriers and languages. Simply paste your tracking number to see detailed shipping progress, including departure, transit, and delivery stages. The site also offers mobile app options for convenience.
Common Tracking Statuses
- Label Created: Shipment is prepared but not yet with the carrier.
- In Transit: Package is moving through the carrier's network.
- Out for Delivery: Package is on the vehicle for final delivery.
- Delivered: Package has been received at the destination.
If your tracking information hasn't updated for more than 5 business days or shows "Delivered" but you haven't received the package, email us at [email protected] with your order number for assistance.