Information We Collect

At CelestialLume, we collect personal data to enhance your shopping experience and provide our services. This includes:

• Personal Identifiers: Name, email address, shipping address, and payment details when you make a purchase.
• Technical Data: IP address, browser type, device information, and cookies to analyze site usage.
• Transaction Data: Details of purchases, returns, and preferences related to our products (e.g., sweaters, coats, trousers, dresses).

We do not collect sensitive information (e.g., race, health data) unless required by law.

How We Use Your Information

Your data is used solely for legitimate business purposes, including:

• Processing orders and delivering products.
• Providing customer support via email (e.g., [email protected]).
• Improving our website and product offerings through analytics.
• Sending marketing communications (with your consent, where required by law).

We do not sell or rent your personal data to third parties.

Data Storage and Security

We implement industry-standard measures to protect your data:

• Encryption during transmission and storage.
• Limited access to data authorized personnel only.
• Regular security assessments to prevent breaches.

Data is retained only as long as necessary for the purposes outlined, or as required by law (e.g., tax regulations).

Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data held by us.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Delete your data, subject to legal exceptions.
• Objection: Opt-out of data processing for direct marketing.
• Portability: Receive your data in a structured, machine-readable format (GDPR).
• Non-Discrimination: Exercise rights without penalty (CCPA).

To exercise these rights, contact us at [email protected]. We will respond within 30 days, as required by applicable laws.

Data Sharing with Third Parties

We may share data with trusted partners only for essential services, such as:

• Payment processors (e.g., to complete transactions).
• Shipping carriers (e.g., to deliver orders).
• Analytics providers (e.g., to optimize website performance).

All third parties are contractually obligated to protect your data and comply with privacy laws.

Cookies and Tracking Technologies

Our website uses cookies to personalize your experience and analyze traffic. You can manage cookie preferences through your browser settings. For details, refer to our separate Cookie Policy.

International Data Transfers

As an online store serving international customers, data may be transferred outside your home country. We ensure such transfers comply with legal safeguards, such as GDPR's adequacy decisions or standard contractual clauses.

Contact Us

For privacy-related inquiries or complaints, email us at [email protected]. We will address your concerns promptly and in accordance with applicable regulations.