Terms of Service

Welcome to CelestialLume. By accessing or using our website and purchasing our products (Sweaters, Coats, Trousers, and Dresses), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

User Agreement

By placing an order on CelestialLume, you confirm that you are at least 18 years old or have parental consent to make a purchase. You are responsible for providing accurate shipping and payment information. We reserve the right to refuse service or cancel orders at our discretion, particularly in cases of suspected fraud or violation of these terms.

Limitation of Liability

CelestialLume shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to loss of profits or data. Our total liability for any claim related to your order shall not exceed the purchase price of the product in question. We are not responsible for delays or issues caused by third parties, such as shipping carriers.

Intellectual Property Protection

All content on this website, including images, text, logos, and product designs, is the property of CelestialLume and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited without prior written consent from CelestialLume.

Refund Policy

We accept returns and provide refunds for items within 30 days of delivery, provided the product is unused, in its original packaging, and accompanied by a valid proof of purchase. Refunds will be processed to the original payment method after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part. For assistance, contact us at [email protected].

Dispute Resolution

Any disputes related to your purchase or these terms shall first be resolved through informal negotiation by contacting [email protected]. If unresolved, disputes will be settled through binding arbitration in accordance with the laws of the jurisdiction where CelestialLume is based, waiving the right to pursue claims in court.

Contact Information

For questions about these terms, email us at [email protected]. We aim to respond within 2 business days.