At CelestialLume, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility Criteria

• Refund requests must be submitted within 30 days of the delivery date.
• Items must be unused, unworn, and in their original packaging with tags attached.
• Proof of purchase, such as the order number, is required.

Non-Refundable Items

The following products are not eligible for refunds:

• Items marked as "final sale" or "clearance."
• Products that have been altered, damaged, or washed.
• Accessories or items not part of our core categories (Sweaters, Coats, Trousers, Dresses).

How to Request a Refund

1. Contact our support team via email at [email protected] with your order details and reason for the refund.
2. Our team will review your request and provide instructions for returning the item, if applicable.
3. Once the returned item is received and inspected, we will process the refund to the original payment method within 7 business days.

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Exceptions

Refunds may be denied if the product condition does not meet our eligibility criteria. In case of disputes, our decision will be final.

For further assistance, please email us at [email protected]. We are here to help!