Shipping Policy

At CelestialLume, we are committed to delivering your fashion essentials—including sweaters, coats, trousers, and dresses—safely and efficiently. Please review our shipping guidelines below.

Shipping Method

We offer Standard Shipping for all orders. This service ensures reliable delivery with tracking information provided upon shipment.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. Processing may take longer during peak seasons or promotional events.

Shipping Time & Destinations

Standard Shipping typically takes 5-10 business days for delivery, depending on the destination. We ship to most international locations; delivery times may vary based on local customs and carrier efficiency.

Shipping Costs

Shipping fees are calculated based on the destination and order weight. The exact cost will be displayed at checkout. Please note that we do not offer free shipping at this time.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Use this to monitor your package's journey via our carrier's website.

Delivery Issues

If you encounter delays or problems with delivery, please contact our support team at [email protected]. Provide your order number and tracking details for prompt assistance.

Important Notes

• Ensure your shipping address is accurate; we are not responsible for errors in customer-provided information.
• Customs duties or import taxes may apply for international orders and are the customer's responsibility.
• Packages are insured against loss or damage during transit.

For further questions, reach out to us at [email protected]. We're here to help!